Trust & Safety
How to report issues, how we protect your privacy, and how to keep your account secure.
Reporting Issues
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If you encounter a problem with a case, professional, or payment, contact our support team via live chat or email as soon as possible.
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Provide the case title or ID, the professional's name (if relevant), and a clear description of the issue.
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For billing disputes, include the invoice number and a summary of what went wrong.
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Our team reviews every report and will respond through the channel you used to reach us.
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If you believe a professional has acted unethically, mention this in your report so it can be escalated for compliance review.
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Keep all related case correspondence and documents — they help us investigate and resolve reports fairly.
Reports are kept confidential. Retaliation of any kind is not tolerated on the platform.
Privacy & Your Data
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Your personal information and case documents are stored securely with encryption in transit and at rest.
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Row-level security ensures you can only access your own cases, agreements, messages, and documents — and only professionals authorized on your case can see related data.
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When you submit a case, professionals receive a sanitized summary — no sensitive documents or personal details are shared until you formally select a professional.
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Secure documents and compliance files are stored in encrypted private storage and accessed through time-limited signed URLs.
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We comply with GDPR and international data protection standards. You can request a review of your data handling by contacting support.
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Keep your registered email up to date so security notifications, password resets, and verification codes always reach you.
We will never ask for your password or two-factor authentication code. If anyone claims to be from our team and requests these, report it immediately.
Account Security
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Use a strong, unique password for your account — at least 6 characters, mixing letters, numbers, and symbols where possible.
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Enable two-factor authentication when available; it requires a one-time code in addition to your password at sign-in.
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Verification codes expire after a limited time and are invalidated after 5 failed attempts to protect against brute-force attacks.
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Always sign out from shared or public devices. Never share your login credentials with anyone.
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If you suspect your account has been compromised, reset your password immediately and contact support.
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Review your profile settings periodically to confirm your contact details and notifications are current.
Proactive security is a shared responsibility. Strong passwords, 2FA, and cautious use of shared devices go a long way toward keeping your account safe.